Refunds&returns

We want you to love your purchase. If something isn’t right, here’s how we put it right.

Products

• Contact us within 7 days of delivery to request a return.
• Items must be unused, unopened and in original packaging. For hygiene reasons, opened skincare cannot be returned unless faulty.
• If an item arrives damaged or incorrect, send a photo to hello@skinbyoode.com within 48 hours and we’ll replace or refund it at no cost to you.

Refunds

Approved refunds are made to your original payment method, usually within 5–10 working days. Delivery fees are refundable only when the error was ours.

Treatments

Treatments are booked online and paid for at the clinic, so there is nothing to refund for an appointment you cancel at least 24 hours ahead using the link in your confirmation email. If you have concerns about a treatment, please contact us so your practitioner can review it with you.

Gift cards

Gift cards are non-refundable once issued, except where required by law.

How to start a return

Email hello@skinbyoode.com or WhatsApp us with your order number. We’ll confirm the next steps.